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You are entitled to cancel your domestic flight and get a refund by notifying Volaris within 24 hours after the ticket was purchased and provided you have not checked in for the flight, either by electronic means or at the airport; otherwise no refund shall apply. If your flight is scheduled to depart within a 24 hour period after your purchase, you may cancel your flight by notifying Volaris at least 3 hours before your scheduled departure and provided your have not checked in for the flight.
For flight cancellations and refunds please contact our Call Center within 24 hours after your purchase, as provided in the above paragraph, at the following telephone numbers:

México 52 55 1102 8000
EUA 1 855 VOLARIS (8652747)
Costa Rica 506 4002 7462
El Salvador 503 2504 5540
Guatemala 502 2301 3939
Nicaragua 505 2251 2198