Have a question?

How can I change the date, time, and/or route of my flight?

You can make changes up to 4 hours before your flight by:


a)  Visiting our website and going to My Trips

b)  Contacting our Call center:


Mexico 01 55 1102 8000

USA1 855 VOLARIS (8652747)

Guatemala 502-2301-3939

Costa Rica 506-4002-7462

El Salvador 503-2504-5540

Nicaragua  505-2251-2198


c)  Going to our airport & sales modules


For the first change included in the More and Plus Packages and for the unlimited changes included in the Ultra Package, you'll only pay the fare difference (the difference between the price of the new flight and the price of the original flight)


Starting with the second itinerary change, in the case of the More and Plus Packages, a fee will be charged in addition to the applicable fare difference. Click here for more information on our flight flexibility policy